Jordan Moddes

More Than Metrics

I believe leadership is more than metrics — it’s about mentoring people, solving chaos with clarity, and leaving every place better than I found it. Outside work, I recharge through attending various car shows supporting local businesses, creative strategy games on extreme downtime, and look for personal growth opportunities.

Amazon Impact Metrics

Professional Resume

10 years of Amazon experience leading cross-site initiatives in quality, safety, and efficiency. Known for crisp communication, scalable process design, and trusted leadership during peak operations. Delivered long-term improvements in KPI visibility, workflow safety, and training effectiveness across 90+ sites.

Core Strengths

Professional Experience

• Operations Manager (2021 – 2025)

  Key Highlights
  • Oversaw 600+ associates across multiple shifts
  • Led shift planning, SLA monitoring, and real-time adjustments
  • Owned 21-day labor forecasts and staffing strategies
  • Coached 13 salaried leaders; mentored 30+ promotions (T1–L7)
  • Launched dashboards used by 90+ sites; saved ~90 mins/day
  • Developed NACF-wide hazmat SOPs with ACES team
  • Cleared 6-month NonCon backlog in 6.5 weeks
  • Created $1.28M Lane Dash initiative with sub-6 month ROI
  • Produced NACF startup video benchmark for safety/quality
  
  
  Special Assignments & Field Support

  • Traveled 15 months continuously to support 10 new-generation Amazon sites under STA assignment
  • Visited 18+ fulfillment centers to learn upstream/downstream processes for better site training
  • Acted as internal consultant across Inbound/Outbound dock ops at 5+ additional sites
  • Supported site stabilization efforts ranging 2–6 weeks per assignment
  • Participated in 3 FC launches (2.6M–3.25M sq ft); contributed as salaried leader from day 1
  • Created scalable training plans for new hires and tenured team members alike
  
  
  Day to Day Execution

  • Host preshift meetings and align shift expectations with prior results
  • Monitor KPIs, resolve escalations, and step in operationally when needed
  • Engage teams to boost morale and accountability
  • Analyze data in real-time and adjust labor or process to meet SLA goals
  • Audit quality benchmarks and resolve process gaps
  • Coach frontline leaders to overcome daily barriers
  • Plan following shift, update training schedules, and submit required reports
  • Communicate clearly with stakeholders and support VBA macro usage across ops
  
  
  Week to Week Execution

  • Review headcount forecasts, fill labor gaps, and drive VET/VTO plans
  • Schedule and execute operational and leadership training initiatives
  • Report and track CI projects with measurable outcomes
  • Collect and analyze weekly ops data for trend reporting and reviews
  • Conduct building audits and present safety performance
  • Represent site in network calls; manage updates and scorecards
  
  
  Month to Month Execution

  • Develop direct reports through regular 1:1s and progression planning
  • Update all dashboard tools and validate project KPIs
  • Forecast labor demand 21+ days out and align with leadership on cross-training or hiring plans




• Area Manager I/II & Process Assistant (2015 – 2021)

  Key Highlights
  • Increased UPH from 240 → 310 and reduced DPMO from 2100 → 400
  • Recognized SME for inbound and escalation response
  • Improved stow quality: +19% (team), +11% (site), +4% (region)
  • Redesigned NonCon routing across 12 sites
  • Optimized transfer lanes and escalation protocols
  • Enhanced scanner visibility for accuracy gains
  • Revamped waterspider stations using 5S methodology

• SC Johnson (2014 – 2015) — Transportation Coordinator

  • Managed outbound logistics and vendor scheduling



• Menards / Reebok Retail (2011 – 2014) — Assistant Department Manager

  • Managed $3M department with >85% inventory accuracy

Education

• Bachelor of Business Administration, Bryant & Stratton College — Graduated 04/2013

Certifications & Specialized Training

• Weekly Business Review (WBR): Prep, Analysis & Reporting
• Peak & Prime Day: Playbook Planning & Execution Lead
• MMA (Management Methods Application) & TDR (Total Demand Review) Proficient
• ACES SOP Development: Created and standardized network-approved documentation
• PIT & Robotic Tools (RME): Hands-on experience with fulfillment tools (no active cert)
• Incident Command & CPR/First Aid: Previously certified, functioned in IC role

Tools & Tech